How can the condensate pipe be thawed?
You should only attempt to thaw a condense pipe that is at ground level and which is easily accessible to you.
A hot water bottle or heat wrap (like the ones that can be used to ease muscle discomfort) would be a suitable and safe way of thawing the condense pipe. Hold the hot water bottle or warmed heat wrap around the condensate pipe to thaw it.
Once thawed, the boiler must be reset. This can be done by holding the reset button in for 10 seconds and then waiting 2 to 3 minutes for the boiler to refire.
If you are uncertain of what to do or require particular assistance then you could invite a neighbour/friend or family member to assist you. The person assisting you can, if required, contact our Technical Support Team (08705 266 241) for assistance.